What happens after you dial at night
Your call is taken by a person, in the small hours of a Tuesday and on Thanksgiving afternoon alike. We ask for the address and for what you are seeing, hearing or smelling, and a plumber sets out from Laguna Niguel to your door. Shutting off the water or the gas is the opening move once the plumber is there. The repair itself waits until you have read a written price and said yes.
Night calls in Laguna Niguel follow the shape of its housing. About 20 percent of the city's roughly 27,600 homes are single-family attached, so a leak can travel through a ceiling or wall two households share, and a backup can begin in a stack that serves more than one unit. The rest of the list is familiar anywhere: a supply hose that bursts, a water heater that gives out in a garage or closet, sewage coming up into a tub, a gas odor near the meter, or taps all through the house that suddenly give nothing.
Then there is age. The median home here was built in 1986, and 44 percent of the city's housing went up in the 1980s, so plenty of houses still depend on shutoff valves and fittings about forty years old. More than 120 homeowner associations each keep their own CC&Rs, and those rules can decide who pays for a pipe that several homes share. We repair what failed at your address, tell you plainly when tonight's fix is a temporary one, and price the lasting repair separately in writing.
What stays the same at any hour
- California C-36 Plumbing license, CSLB #1131308
- Calls answered by a person around the clock, all week
- A written price you approve before any repair starts
- A written workmanship warranty on our work
Signs it cannot wait until morning
- Water dripping from a ceiling, above all one shared with the unit upstairs
- A burst supply hose or angle stop, or any pipe that will not stop spraying
- Sewage backing up into a tub, shower or floor drain
- A rotten-egg smell of gas inside the house or near the meter
- Water pooling under the water heater, or running from its relief valve
- Every faucet dry, or the water meter turning while nothing is on
A person picks up
We take the address and a description of the problem, and a plumber heads to your home from Laguna Niguel. If you smell gas, the first thing you hear from us is to get outside and call SoCalGas.
Water or gas off first
First the right valve is closed. Then the water is kept from reaching the rooms or units beside it, and the leak is followed to its source.
A written price before the repair
Before any repair begins you get the price on paper, so even in the middle of the night you decide with the whole figure in front of you.
Tested, then tidied
We pressurize each new joint and watch it hold, restore the water, and leave the work area dry before going.
Why Laguna Niguel calls us at night
Based in Laguna Niguel, we take the night's calls from every corner of Orange County. Whatever the address, three commitments go with the plumber.
24-hour emergency response
Holidays, weekends and the small hours all count: somebody real picks up, and the plumber sets out for you from Laguna Niguel.
Shared pipes traced to their source
In a condo or townhome the water you see may start next door or above you. We follow it to where it begins and write down what we find, which helps when a neighbor or the HOA needs to know.
Your yes comes first
No ceiling, wall or floor is cut open until the price has been written down for you and you have accepted it.
What decides the cost of a night repair
Getting to the failure matters most. An angle stop under a bathroom sink is right there. A leak inside a wall, a ceiling that two homes share, or a line under a planted slope takes more work to reach, and part of that work is finding the leak before it can be fixed.
Then the cause and the parts. A single split hose is a smaller job than pipe worn thin along a whole run, and a sewage backup caused by roots in the lateral needs the camera and the jetter brought in. Water heater replacements and sewer connections also appear on the City of Laguna Niguel's residential permit application, which the City accepts through its Online Permit Center.
The clock does not change the method: one written price for the whole repair, and nothing starts until you say yes.
Emergency calls around south Orange County
We are based in Laguna Niguel and cover the whole county, from the canyons along the city's west edge down to the county line in the south.
Laguna Niguel, Aliso Viejo and Laguna Beach
Laguna Niguel itself, from Niguel Summit to the streets off Crown Valley Parkway, then Aliso Viejo next door and Laguna Beach, where the median home was built in 1964.
Laguna Hills and Laguna Woods
Laguna Hills, where the 1970s and 1980s built most of the housing, and Laguna Woods Village, where the housing mutuals look after common areas and we start by asking what your mutual covers.
San Juan Capistrano and Ladera Ranch
San Juan Capistrano, whose water and sewer systems the Santa Margarita Water District took over in November 2021, and Ladera Ranch, an unincorporated community whose permits come from Orange County Public Works.
The rest of Orange County
Every one of the county's 34 cities and 5 unincorporated communities is in our area, San Clemente and Rancho Mission Viejo to the south among them, and each call is handled from Laguna Niguel.
Straight answers about emergencies
Our emergency line stays open every hour of the year, and a person answers it, not a recording that promises to ring you back later.
Nobody here will promise an arrival time just to end the call. The wait turns on your distance from us and on the other emergencies underway, and the person on the phone tells you honestly how it looks before you hang up.
A holiday call is priced the way a weekday call is: in writing, before any work, and only once you approve it.
Until the plumber arrives, the most useful thing you can do is shut the main valve. It normally sits on the wall where the water line enters the house, and the meter box by the curb usually holds a second one. In a condo the valve for your unit may be inside, while a building valve can sit in a common area the HOA controls. With a gas smell, everyone leaves the house first, and the call to SoCalGas is made from the street before you call us.
Businesses, HOA buildings and rentals are covered by 24-hour emergency response just like houses: a restaurant kitchen off Crown Valley Parkway, or a condo building where several units drain into one stack.
Drain Cleaning & Hydro Jetting
The line filmed first, then cleared with a cable or with high-pressure water.
Water Heater Repair & Install
A failed tank repaired or replaced, strapped twice and closed out on a City permit.
Sewer Repair & Repipe
Laterals lined, burst or replaced, and worn supply pipe renewed.
Gas Leak Detection & Repair
Gas leaks and hidden water leaks traced, repaired and tested.
Call at any hour, wherever you are in the county
Day or night, from Laguna Niguel or anywhere else in Orange County, call and a person will pick up, and a plumber will be on the way to you.